Qatar Rail’s contact centre has won two prestigious awards from Contact Centre World

Qatar Railways Company's (Qatar Rail) contact centre has won two prestigious awards from Contact Centre World, The Global Association for Contact Centre and Customer Engagement, at the 2024 Annual EMEA Regional Contact Centre World Conference, held in Amsterdam, Netherlands. This achievement reflects the company's excellence in customer service. 

Qatar Rail's Contact Centre received significant recognition at the EMEA Region's Global Top Ranking Performers Awards. The facility won the Silver Award for Best Public Services Centre in the MEA area and the Gold Award for Best Contact Centre Operational Manager.

The Doha Metro and Lusail Tram customer experience has been improved, and Qatar Rail has been recognised for its significant efforts in developing and improving Contact Centre services. These awards are among the most prestigious in the contact centre industry, and they are intended to highlight the outstanding efforts of companies and individuals in this domain. 

The contact centre for Qatar Rail provides round-the-clock assistance via a variety of contact channels, such as the website, social media pages, email, mobile app, and customer care hotline "105." The staff at Customer care Centre 105 strives to deliver exceptional customer care to passengers by promptly attending to their needs. The team provides the best possible service to its guests by making use of the newest, most inventive methods and technology.