CSGDB has developed “Sharek (Participate)” platform for provision of unified digital service for citizens

The Civil Service and Government Development Bureau (CSGDB) has developed, in cooperation with Sprinklr Company, the “Sharek (Participate)” platform to enable government agencies provide a unified digital service for citizens.

The CSGDB seeks to push up the experience of government agencies customers to broader horizons, as it established the Center of Excellence for the experience of citizens and other service recipients by benefiting from Sprinklr’s expertise and professional services. 

The new Center of Excellence serves the goals of Qatar National Vision 2030, and is a national strategy that focuses on building a competitive government that has the ability to measure, monitor and improve its public services. It also meets the needs of citizens and residents of Qatar through quick and personal interaction with government agencies through digital communication channels. It will also, through the new Center of Excellence, unite government agencies through a central platform that allows the provision of unified channels experience easily to citizens and residents alike.

This innovative approach aims to enhance the experience of citizens and other recipients of government services, by achieving maximum efficiency, effectiveness and speed in providing service to beneficiaries, and is also a tool to pave the way for standardising citizen service.

The bureau's President, H E  Abdulaziz bin Nasser Al Khalifa said that simplifying government procedures and enhancing communication with beneficiaries is among the priorities of the CSGDB, indicating that the Participate platform will provide  government agencies with a set of tools to achieve effective participation in measuring satisfaction and communication in a direct, simplified and standardised manner. Director of Government Development Affairs at CSGDB, Hassan Abdul Rahman Al Ibrahim, indicated that the unified platform for managing citizens’ experience is an important step in achieving the Qatar National Vision 2030, as this platform will bring together government agencies in Qatar in a way that has not been applied before, allowing for more effective services.    

The new advanced platform and artificial intelligence capabilities will be able to enhance the depth of communication with citizens, streamline operations, and facilitate access to important services and information, he explained.

Founder and CEO of Sprinklr, Ragy Thomas expressed pride to work with the Civil Service and Government Development Bureau as the center’s team cares about citizens’ experiences, and Sprinklr will provide a unified platform to raise efficiency and support citizen experiences through more than 30 digital channels.